Privacy Policy

Fuse ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit fusepro.app or use our services.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, email address, phone number, and company name when you book a demo, sign up, or contact us
• Account information — login credentials and profile details for active clients
• Communications — any messages you send us through our website, email, or support channels
• Usage data — information about how you interact with our services, including pages visited, features used, and timestamps
• Technical data — IP address, browser type, device identifiers, and cookies

We do not collect or store your mortgage clients' personal data. Any integration data we process on your behalf is handled under the terms of our service agreement and data processing addendum.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Communicate with you about your account, bookings, and support requests
• Send you technical notices, updates, and promotional information (you may opt out at any time)
• Monitor and analyze usage patterns to improve performance
• Comply with legal obligations and protect against fraud

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers — vendors who help us operate our platform (e.g., cloud infrastructure, analytics, customer support tools). These parties are contractually bound to protect your data.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Legal requirements — when required by law, court order, or governmental authority

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you cancel your subscription, we will retain your data for 90 days before deletion to allow for data export. You may request immediate deletion at any time by emailing [email protected].

5. Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Cookies

We use cookies and similar tracking technologies to analyze usage and improve our services. You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict our processing of your data
• Request a portable copy of your data
• Withdraw consent at any time

To exercise these rights, email us at [email protected]. We will respond within 30 days.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date above. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Website: fusepro.app